Official Guide

RideLink Nigeria User Manual

Everything you need to know about booking rides as a passenger or earning as a driver on the RideLink platform. Last updated: August 2026.

Passenger Guide

1 Getting Started

Welcome to RideLink! Getting started takes less than two minutes.

1
Visit the Registration Page: Navigate to ridelink.ng/register.html from any browser on your phone or computer.
2
Enter Your Details: Provide your full name, a valid Nigerian phone number, email address, and create a secure password.
3
Verify with OTP: A 6-digit One-Time Password will be sent to your email or phone. Enter it to confirm your identity.
4
Select Your Role: Choose "Passenger" when prompted. You will be redirected to your passenger dashboard.

Tip: RideLink is a Progressive Web App (PWA). You can install it on your home screen for quick access without visiting an app store.

2 Booking a Ride

Once logged in, tap "Book a Ride" from your dashboard or bottom navigation bar.

1
Set Pickup Location: Type your current location or tap the GPS button to auto-detect your position.
2
Enter Destination: Type where you want to go (e.g., "High Level, Makurdi" or "BSU Main Gate").
3
Review Fare Estimate: The app instantly calculates your estimated fare in Naira (₦) based on distance and ride class.
4
Confirm & Request: Tap the red "Confirm & Request Ride" button. The system will match you with the nearest available driver.

3 Ride Classes

Choose the ride type that fits your budget and comfort needs:

Standard

4-seat sedan. Ideal for everyday commutes and errands around town.

Comfort

Premium AC vehicles with extra legroom. Perfect for business trips.

Keke

Budget-friendly tricycle rides for short distances within the city.

4 Payment Methods

All fares are calculated and displayed in Nigerian Naira (₦). Choose your preferred payment method before confirming a ride:

Cash on Arrival: Pay the driver directly in cash at the end of your trip. No pre-funding required.
RideLink Wallet: Pre-load your in-app wallet and enjoy seamless, cashless payments. Top up via bank transfer or card.
Debit Card (Paystack): Pay securely with your Visa or Mastercard through our PCI-compliant payment gateway.

5 Safety & SOS Emergency

Your safety is our top priority. Every ride on RideLink includes built-in protection features:

SOS Emergency Button

During any active ride, tap the red SOS button to instantly alert your emergency contact and the RideLink rapid response team with your live GPS location.

Verified Drivers Only

Every driver undergoes document verification, vehicle inspection, and background checks before being approved to operate on the platform.

Live Trip Sharing

Share your real-time ride progress with family or friends so they know exactly where you are at all times.

24/7 Support Hotline

Reach our emergency dispatch team anytime at the hotline number listed in your profile settings.

Important: Set up your Emergency Contact in your Profile settings before your first ride. This ensures the SOS feature works immediately when needed.

6 Ride History & Receipts

Access your complete trip history by tapping "My Rides" from the navigation menu.

View all past trips with pickup/dropoff locations, fare amounts, and driver details.
Filter rides by status: All, Completed, or Cancelled.
Track your total trips taken and total amount spent directly on the dashboard.

7 Profile Settings

Tap "Profile" to manage your account:

Personal Info: Update your full name and phone number. Your email is locked for security.
Emergency Contact: Add or update the name and phone number of your trusted SOS contact.
Password: Change your account password at any time from the Security section.

Driver Guide

1 Registration & Document Upload

Start earning with RideLink by completing your driver registration:

1
Register: Visit ridelink.ng/register.html and select "Driver" as your role during sign-up.
2
Complete Your Profile: Navigate to "Profile & Docs" in your driver dashboard.
3
Upload Required Documents:
- • Valid Nigerian Driver's License (front & back)
- • Vehicle Registration Certificate
- • Roadworthiness Certificate
- • Vehicle Insurance Policy
- • Clear exterior and interior photos of your vehicle
4
Submit for Review: Once all documents are uploaded, your application enters the verification queue.

2 Verification Process

Our admin team reviews every driver application manually to ensure passenger safety.

Pending

Documents under review. You will see a yellow banner on your dashboard.

Verified

Approved! You can now go online and start accepting ride requests.

Rejected

Documents unclear or invalid. Re-upload corrected files from your profile.

Average review time: 24–48 hours during business days.

3 Going Online & Receiving Trips

Once verified, you control your availability from the Driver Dashboard:

1
Tap "Go Online": The large toggle button on your dashboard switches your status. A green indicator confirms you are now visible to nearby passengers.
2
Wait for Requests: Incoming ride requests appear on your live map with pickup location, estimated fare, and distance.
3
Accept or Decline: You have full control. Tap "Accept" to confirm or "Decline" to pass the request to the next driver.

Wallet Reminder: Ensure your driver wallet balance is above the minimum threshold (₦1,000 default) to receive trip dispatches. Top up from the Wallet page if needed.

4 Trip Lifecycle

Every accepted ride follows a clear step-by-step flow:

Arrived at Pickup

When you reach the passenger's location, tap "Arrived at Pickup" to notify them.

Start Trip

Once the passenger is in the vehicle, tap "Start Trip". The fare meter begins tracking distance and time.

Complete Trip

At the destination, tap "Complete Trip". The final fare is calculated and the payment is processed automatically.

5 Wallet & Earnings

Your earnings are tracked in real-time on the Wallet page:

Commission: RideLink charges a flat 15% platform commission on every completed trip. You keep 85%.
Withdrawals: Request payouts to your Nigerian bank account once your balance reaches the minimum threshold (₦2,000 default).
Top-Up: Fund your wallet via bank transfer or card to maintain eligibility for trip dispatches.
Transaction History: View a complete log of all earnings, commissions, top-ups, and withdrawals.

6 Profile & Compliance

Keep your driver profile up to date to avoid service interruptions:

Document Renewal: Re-upload your Driver's License, insurance, and roadworthiness certificates before they expire.
Vehicle Changes: If you switch vehicles, update your vehicle details and photos in the Profile & Docs section.
Password Security: Change your password regularly and never share your login credentials.

Compliance Notice: Operating with expired documents may result in temporary suspension from the platform until valid credentials are re-submitted and verified.

Still Need Help?

Our support team is available around the clock to assist passengers and drivers across Nigeria.

support@ridelink.ng +234 800 000 0000